You’ll also receive some basic information about the driver, including his or her name, the car they’re driving, and their contact number
If you are a service dog handler traveling with your legitimate service dog (one that performs trained tasks to mitigate your disability) you do not have to call the driver. You may choose to but, by federal law, you are not required to call ahead. Drivers with medical conditions like allergies have logical reasons why they need to decline from giving you a ride. However, the law still protects service dog handlers and their dogs. If a driver must refuse you for medical reasons, they must notify Lyft immediately and Lyft must send another driver to you immediately. Lyft abides to the American Disability Act and has a No-Discrimination policy, which covers people who have service animals. Drivers who decline to give a lift to people with service dogs will be banned and removed from the Lyft service.
