Press and hold the * button to add a comma (,) to the end of the number. This symbol indicates a two-second pause before the extension will be dialed. If pressing and holding the * button does not work, tap the (⋮) button next to the number and select “Add pause. " If that doesn’t work either, tap the number field to open your on-screen keyboard, then type a comma. You can add multiple commas to wait longer. This may be useful for phone systems that have a delay before you can enter the extension. On Windows phones, you’ll need to type the comma in another app, copy it, then paste it to the end of the number.
Press and hold the # button to add a semicolon (;) to the end of the number. This symbol indicates a “wait,” and the subsequent extension will not be dialed until you say so. If you’re using a Windows phone, you’ll need to add a “w” instead of a “;”. This will need to be copied and pasted from another app that allows you to type.
If you chose the wait (;) option, you’ll be able to navigate to the portion of the menu that allows you to enter the extension first. Once you’re in the right part of the menu, tap “Send” in the window to dial the extension.
