You can also request a password reset from the PayPal mobile app. You cannot change your password in the mobile app, however.
On PayPal’s mobile app, click “Forgot” and you will be directed away from the app and over to the PayPal mobile site. From here the remaining procedures are almost identical.
If you cannot remember the email you used to create the account, click “Recover it?” in the email field. This will redirect you to another page that will prompt you for up to 3 email addresses you think may be associated with your account that PayPal can check. If PayPal fails to find an associated email, contact PayPal support by phone at 1(402)935-2050.
PayPal requires that your password be at least 8 characters long and contain a mix of letters and numbers or special characters. Passwords with only letters or only numbers will not be accepted. PayPal recommends that your password include both capital and lower-case letters and at least one non-letter character for greater security. Passwords are case-sensitive.
The new password won’t be listed in the email for security reasons.
